Research problems and questions utilizing available information and resources to diagnose and resolve hardware, software and system issues Support of employees working in home office environments via Cisco Anyconnect VPN Client Installation, configuration, maintenance and troubleshooting of existing workstation environments including imaging and complete system setups Perform end user technical support for office and remote personnel to ensure prompt restoration of service on a variety of systems and applications Provide a quick response to all assigned trouble tickets, while exceeding internal expectations for responsiveness, quality of solution and customer serviceÄisplays a superior customer service orientation in every interaction with end users, strong analytical and problem solving skills resulting in first-time resolution and excellent organizational skills with the ability to manage multiple tasks and priorities during peak volume times
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